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We pride ourselves on the work we do here at Oriental Rug Services. Each and every rug that comes through our workshop door is given the highest degree of care and attention. We strive for excellence not only with the cleaning and restoration itself but our customer service. It is for this reason we have built a solid relationship with our customers.
Thank you so very much for cleaning and repairing our Persian rug. It was looking seriously grubby, had been eaten by moths and had endured years of use and also baby-led weaning, so was filthy and urgently in need of some TLC. It arrived back home today and looks and feels SO much better, the difference is amazing. The moth damage repair is perfect, your customer service was absolutely fantastic, your prices are the best I found anywhere in the UK and I am very, very happy. I would not hesitate to use your services again and I would highly recommend you to others. Many thanks again!
Mrs R Blackman
We would like to thank you for your good services in repairing and cleaning our Turkmen rug. We are very pleased with the results and would certainly recommend you to any of our friends.
Sylvia & Philip Piddington
I received several quotes to get my Afghan rug cleaned. It had gone for many years without a clean and was fairly disgusting, particularly as a result of our black labrador rolling on it (and worse).
The quote from ‘'Oriental Rug Services was the most reasonable but it was also the one I received back first and it was very clear. I thought this might be a good indication of the service and indeed it was. Oriental Rug Services were speedy and courteous and, most importantly, my rug came back looking fabulous with the colours glowing and no nasty smell. Many thanks.
As I prepare to leave the UK after 12 years I really want to give a shout out to Oriental Rug Services. They are a pleasure to deal with and I've dealt with them plenty over the years. We have many carpets and they have not only cleaned them when need be but have repaired a few to a standard that just knocked my socks off! They have just cleaned and prepared for shipping all of my carpets and repaired a very sentimental little carpet back to where it can now take center stage instead of being pushed into a corner. Always on time for pick up and delivery. Absolutely 5 stars!!
Mrs D Fields
Thanks for delivering our rug the other day . We are amazed how much better it looks - the colours have brightened and the pile is much fuller now. Great service thank you
Thank you for a fantastic service!
The rug you cleaned looks like new. thank you so much!
I'm happy to tell you (and anyone else) that I was very happy with the work that your company did on my rugs, and with the friendly and helpful service.
I found your rug company on the internet very easily.
You responded to my telephone enquiry in the most positive of ways. Certainly sufficient to get me back the following day with an order for the cleaning of two rugs.
I then purchased a rug at an auction with no real specific identification. (Red ground rug) I asked you if you you could recognise it. There was no money in this for you but you were very positive in trying to help me. This you did by recognising the rug with the aid of the iPad photographs and telling me it's origins.
Your service as regard to picking up the rugs and returning them was excellent. The cleaning appears very good.
Overall I am really impressed with every aspect of this transaction. We will do business with you again. I thank you for your personal good humour and assistance in this transaction.
You do what you say you can, quickly and efficiently with good communication and exact systems of operation. Well done.
Best wishes, Kenneth Calam-Hale.
We could not be more delighted with the work you have done for us and the faultless service you provided. We will most certainly contact you again if we require any further rug cleaning or repair work and will happily reccommend you to any friends requiring similar work.
Thank you also for sparing the time to advise us on the provenance of our other rugs which was most interesting and instructive.
I am delighted with my renovated Berber rug which was given to me as a leaving present when I left Casablanca in 1969. It has followed me around the world ever since, getting very grubby and tatty. Once I got back to UK it was viciously attacked by "woolly bears" (carpet beetle larvae) which chewed off a whole corner.
Imagine my pleasure when I got my old carpet back from your tender care - I really did not know which was the repaired corner, the match was that good. After nearly fifty years that was an amazing accomplishment.
Thank you very much for your great and speedy service. Having it collected and delivered was a great help too.
Thank you - delighted with the repair and cleaning to the rug. An excellent job and excellent service.
What great service you and your company provided. I wish more service providers were like you. I will definitely use you again and would come to you first for future purchases.
Thanks and have a great day
I was very impressed with the service you gave, and would highly recommend your company to anyone wanting a first class service.
Will be in contact to have another rug cleaned as we work through the house.
Very best regards
...Both my wife and I want to express our total DELIGHT at your service. The gentleman that came and collected the rug was so knowledgeable and gave us a talk on two other items my wife had purchased in 1970 and showed us photos of what procedures you carry out. It has been a real pleasure to deal with your company.
I hope things go well with you in the future and have no doubt that they will.
With kind regards,
Just a note to say that the rug has been delivered and that we are delighted with the repair that you've done. Thank you very much this and also the information you sent me concerning the rug.
I was pleased with how clean both the rugs were, when they were returned.
Thank you for your e-mail.
Sadly, as my moving date keeps on changing, I have not unwrapped my large Chinese carpet yet, but, the smaller Chinese Carpet is just amazing. It looks better than I have seen it in years, the colours are just amazing, thank you.
I would also like to thank your staff for being so very funny, and making me laugh; and especially with the difficulties of the weight of the large rug. It was removed and brought back with professionalism, thank you again.
Thank you for being so professional and I will certainly pass your name around with the friends I have who own Oriental rugs.
With kind regards
I would just like to say what an outstanding job you and your team have done in cleaning and repairing our rugs. The entire service including collection and return was excellent.
I am so pleased we found you and listened to you when you said we should repair these rugs and not throw them away!
I would not hesitate to recommend your company if you ever need a reference.
With many thanks to you all.
Mark and Penny Cox
Thank you for your note and for return of our rug. I have to say we are delighted with it - it looks so clean! So far it has not rucked up at all, so your underlay seems to be working.
Thanks again for great service.
Our rug has just been returned to us as we are so pleased with the results. Thank you.
Thanks for your email.
I was really very impressed with both my rugs. They are completely transformed and I do appreciate your service which includes collection and delivery - a big bonus. I shant hesitate in recommending you to any family or friends who may need your service.
We are delighted with the outcome of the cleaning and repairs
I've been impressed with the speed, quality and courtesy of your service and would recommend your firm to friends if asked.
I was very impressed with your service. It is really quite unusual these days to get such friendly and prompt service. The Kelim rug came back looking very clean. I was updated during the period that you had my rug as well as when delivery was delayed due to bad traffic! Very impressive, thank you!
Thank you very much for the cleaning & repair of my Afghan Rug. I can't believe how bright and smart it looks once again. I am thrilled with the results. It had become so pale I thought it had faded but you have returned it to me just as it was when I first bought it. I won't leave it so long next time to have it cleaned again.
Also, your customer service is second to none. It is so refreshing to deal with your company who kept me informed and made me feel like you were genuinely interested in me. Thank you!
P.S. Please feel free to use above as a reference, I mean every word. X
Many thanks for the good job you have done. We are really pleased with the results and will come back to you next time.
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